PGST IT department

FAQ 10

• Password Change
• Scan folders from Xerox Workflows (Mac)
• Resizing Photos (mac)
• Microsoft Authenticator App
• Password Change Office.com

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Printers 10

• Adding Printer (Windows10)
• Secure Print (Mac)
• Canon Copier
• Secure Printing (Canon Copiers)
• 1 - sided printing

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RDP 8

• Adding RDP to Windows Desktop
• Add Server to Microsoft Remote Desktop
• Update Saved Remote desktop credentials (mac)
• BI360 via RDS-Gateway
• Parallels RDP

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File Servers Sharing 9

• Accessing folder on the PG-Main-FS file server (mac)
• OneDrive (OneDrive Application)
• Share file via OneDrive (Outside Network)
• Windows Connect to File Server
• Sharepoint

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Cybersecurity 3

• Online Safety
• Phishing and Malware
• AI Data Security

Freshdesk Support Ticket Website Guides 3

• IT Department Freshdesk Website
• HR Department Freshdesk Website
• Maintenance Department Freshdesk Website

PGST Website Guides 2

• How to Log into the PGST Website
• Sign up for PGST Rave Emergency Alerts & Notifications

Tovuti Guides 1

• How to Log into Tovuti to Complete Courses

Microsoft Authenticator 1

• How to Confugure Microsoft Authenticator on your Smartphone

Outlook 14

• Outlook to iPhone
• Outlook Android
• Email All Employees Approval Process
• Creating Share Link to Document/Folder (internal)
• Access another email (delegated access)

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Outlook Auto Replies 2

• How to turn on Automatic Replies (Out of Office) Messages in Outlook for Mac
• Auto Replies (Windows)

Outlook Calendar 6

• Outlook Calendar Sharing
• Reserve Rooms
• Rooms Shared Calendar
• Outlook Mobile add shared calendar
• Mac Default Calendar App

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Outlook Email Signatures 1

• Outlook Signature

Outlook Shared Mailboxes 2

• Mac Outlook Add Shared Mailbox
• Outlook - Add Shared email inbox (iPhone)

Outlook eFax Shared Mailboxes 2

• EFax (email to fax)
• adding eFax Shared Mail box (MAC)

Microsoft Teams Guides 5

• Teams Meeting
• Share to Teams PGST-Announcements
• Sharing files/documents using Teams (internal only)
• Access Teams (web version)
• Teams searching for files

Sharepoint 1

• Which Storage

Microsoft Forms Guides 1

• Forms for surveys

Adobe Guides 2

• Resizing PDFs using Adobe Acrobat (Win & Mac)
• Adobe Request eSignature

Klallam Font & Keyboard Guides 1

• Enable Klallam Font (Mac)

Canva Guides 1

• Canva for Headstart

Polycom Guides 4

• User Quick Reference Guide - VVX 400 Model Polycom Phone
• Access Voicemail Settings Using Polycom Desk Phone
• User Quick Reference Guide - VVX 250 Model Polycom Phone
• How to Change the Voicemail PIN on the Vonage Business App for MacOS

Vonage Business App Guides 1

• How to Send a Fax Using Vonage App Website.

NextGen PM 4

• Multi View How to
• 837 Claim Setup
• PxP Enrollment - PM
• Add Schedule to Outlook

NextGen EHR 12

• Setting Preferred Templates
• Signing Required Documents
• How to change Nextgen Password. (not Network password)
• Unlocking Patient Encounters
• Rayus lab How-to

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File Maintenance 1

• Document Management User Guide

Technology Equipment Purchase Programs 1

• PGST Employee Computer Purchase Program